{"id":5886,"date":"2016-07-08T14:40:19","date_gmt":"2016-07-08T14:40:19","guid":{"rendered":"http:\/\/elistair.com\/?page_id=5886"},"modified":"2026-07-17T11:06:10","modified_gmt":"2026-07-17T11:06:10","slug":"client-support","status":"publish","type":"page","link":"https:\/\/elistair.com\/fr\/client-support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/IMG-20211007-WA0005.jpg&#8221; custom_padding=&#8221;130px||130px||true|&#8221; custom_padding_tablet=&#8221;220px||220px||true|&#8221; custom_padding_phone=&#8221;55px||55px||true|false&#8221; background_last_edited=&#8221;on|phone&#8221; background_image_phone=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/IMG-20211007-WA0005.jpg&#8221; background_enable_image_phone=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221; title_text_phone=&#8221;Ligh-T 4 drone tether&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; custom_margin=&#8221;|||auto|false|false&#8221; custom_margin_tablet=&#8221;|||auto|false|false&#8221; custom_margin_phone=&#8221;40px|16.5px||16.5px|false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||1px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;0d772ad1-93f2-47ef-a175-c28707cbe710&#8243; global_colors_info=&#8221;{}&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Support<\/h1>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;0d772ad1-93f2-47ef-a175-c28707cbe710&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Discover how we can support you in succeeding in your missions.<\/span><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1e1e1e&#8221; background_image=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2023\/09\/Orion-tethered-drone-black-background.jpg&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/knowledge-base-picto.png&#8221; alt=&#8221;Compatible multi drone icon for Elistair drone solutions&#8221; title_text=&#8221;knowledge base picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><span style=\"color: #ffffff;\">Knowledge base<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ffffff;\">Find all the marketing, commercial and technical documentation of our solutions<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/partners.elistair.com\/&#8221; button_text=&#8221;Get documentation&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;6fb19f89-bd2c-4fce-9436-4199d01a6442&#8243; global_colors_info=&#8221;{}&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/online-training-picto.png&#8221; title_text=&#8221;online training picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #ffffff;\">Online training<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ffffff;\">Practice your knowledge through our different digital, education and training paths<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/partners.elistair.com\/&#8221; button_text=&#8221;Train now&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;6fb19f89-bd2c-4fce-9436-4199d01a6442&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||0px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/ticket-support-picto.png&#8221; alt=&#8221;World icon for Elistair firefighting drone solution&#8221; title_text=&#8221;ticket support picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"color: #ffffff;\">Support tickets<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #ffffff;\">Create and submit your support tickets. Our maintenance service will take care of your issue<\/span><\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/supportelistair.atlassian.net\/servicedesk\/customer\/portal\/3&#8243; button_text=&#8221;Submit ticket&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;6fb19f89-bd2c-4fce-9436-4199d01a6442&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;0d772ad1-93f2-47ef-a175-c28707cbe710&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]Access all these services through Elistair&#8217;s Partners Portal.<br \/>\nElistair\u2019s Partners Portal is exclusive to Elistair\u2019s customers and partners. Contact us to get your login.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ffffff&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;80px||9px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_id=&#8221;ancre-faq&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Frequently Asked Questions<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_css_main_element=&#8221;width:50%!important;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;width:100%!important;&#8221; custom_css_main_element_tablet=&#8221;width:50%!important;&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/generic-questions-about-tethered-drones.jpg&#8221; title_text=&#8221;generic-questions-about-tethered-drones&#8221; url=&#8221;\/solutions\/tethered-drone-orion\/&#8221; src_tablet=&#8221;&#8221; src_phone=&#8221;&#8221; src_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;||-1px||false|false&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;34004117-047d-4438-8b68-f01bb4d4a220&#8243; text_font=&#8221;GT America Extended Bold||||||||&#8221; header_font=&#8221;GT America Extended Medium|700|||||||&#8221; header_font_size=&#8221;26px&#8221; background_color=&#8221;#f5f5f5&#8243; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_tablet=&#8221;5px||5px||true|false&#8221; custom_margin_phone=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;15px||15px|25px|false|false&#8221; custom_padding_tablet=&#8221;|||25px||&#8221; custom_padding_phone=&#8221;15px||18px|25px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; link_option_url=&#8221;\/solutions\/tethering-station-safe-t\/&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>GENERAL<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;What are the key benefits of using tethered drones?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Tethered drones are connected to a ground station via a tether, providing both power and data connectivity. Here are some of the key benefits of using tethered drones:<\/p>\n<ul>\n<li><strong>Extended Flight Time:<\/strong> <span>Tethered drones have an edge over battery-powered drones, as they can fly for extended periods of time without the need for battery replacements. The drone is connected to a ground power source, allowing it to fly continuously.<\/span><\/li>\n<li><strong>Increased security:<\/strong> <span>Tethered drones have an advantage over free-flying drones as they are secured to the ground, preventing them from potential fly aways.<\/span><\/li>\n<li><strong>Secured data transfer:<\/strong> The drone data (telemetry and sensor data) are instantly and safely transmitted to the ground control system via the tether and are thus secured from interferences and jammings.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I already have a drone. Can it be tethered?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Our stations are compatible with over 40 commercially available 6S and 12S drones and can be adapted to allow for custom integration.<a href=\"https:\/\/elistair.com\/contact-us\/\"> Talk to our sales team to check your drone compatibility<\/a>.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is the maximum length of the Elistair micro-tether?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>The Safe-T 2 station&#8217;s tether is 100 meters (328 feet) long, and Ligh-T 4&#8217;s tether is 70 meters (230 feet) in length. We have different linear tether weights available depending on your drone&#8217;s power consumption, payload weight, or fiber optics option usage. To prevent unpredictable drone movements due to sudden wind gusts, we recommend leaving a 10-meter safety margin inside the station.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Are Elistair Products ITAR-free?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Yes, Elistair&#8217;s products are ITAR Free.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How long can my drone fly once it is tethered and why do I need to land?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;||0px||false|false&#8221; custom_margin_phone=&#8221;||0px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;10px||53px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>In theory, tethered drones can fly continuously for as long as the power source, such as a generator or power outlet, remains connected to the ground station.<\/p>\n<p><strong>Classic drones<\/strong> can benefit from extended flight durations of 4 to 6 hours, but are not designed to endure unlimited flight durations (component endurance, weather resistance, etc.). This is why we recommend landing regularly to check the system&#8217;s health before taking off again.<\/p>\n<p><strong>Tethered drones<\/strong>, such as the Orion 2, are ruggedized and include multiple failsafes to handle persistent flights of up to 50 hours. A landing is recommended after 50 hours to physically check the system&#8217;s health before taking off again.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; vertical_offset_tablet=&#8221;&#8221; vertical_offset_phone=&#8221;20px&#8221; vertical_offset_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||||false|false&#8221; custom_css_main_element=&#8221;width:50%!important;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|phone&#8221; custom_css_main_element_phone=&#8221;width:100%!important;&#8221; custom_css_main_element_tablet=&#8221;width:50%!important;&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/questions-tethered-drone-stations.jpg&#8221; title_text=&#8221;questions-tethered-drone-stations&#8221; url=&#8221;\/solutions\/tethered-drone-orion\/&#8221; src_tablet=&#8221;&#8221; src_phone=&#8221;&#8221; src_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_margin=&#8221;||-1px||false|false&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;34004117-047d-4438-8b68-f01bb4d4a220&#8243; text_font=&#8221;GT America Extended Bold||||||||&#8221; header_font=&#8221;GT America Extended Medium|700|||||||&#8221; header_font_size=&#8221;26px&#8221; background_color=&#8221;#f5f5f5&#8243; custom_margin=&#8221;0px||0px||true|false&#8221; custom_margin_tablet=&#8221;5px||5px||true|false&#8221; custom_margin_phone=&#8221;0px||0px||true|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;15px||15px|25px|false|false&#8221; custom_padding_tablet=&#8221;|||25px||&#8221; custom_padding_phone=&#8221;15px||18px|25px|false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; link_option_url=&#8221;\/solutions\/tethering-station-ligh-t\/&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>STATIONS<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;What DJI drones are compatible with Elistair tethered stations?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>We offer a large range of Air Modules that allow plug-and-play connectivity with DJI M400, M30, M300, and many other drone brands.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How fast can I switch from tethered flights to battery flights?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Switching from a tethered flight to an untethered flight mode is a quick and easy process that takes only two minutes. After landing, simply remove the tether and module to start your free flight.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is there an app to monitor my tethered flight in real time?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Our T-monitor application provides instant access to your tether station health monitoring data, such as cable length, power consumption, and station temperature. If necessary, alarms are automatically triggered to help you monitor your flight safely. With the Safe-T tether, you can remotely control the station&#8217;s functions through the T-integrator application.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use one station with different drones?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#00469b&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Yes, we design our products to be modular. One station can accommodate various Air Modules. When choosing your tether configuration, we will help you choose the right options to ensure compatibility with your drone fleet<\/span>. <a href=\"https:\/\/elistair.com\/contact-us\/\">Contact our sales to find out which modules and station will best fit your needs.<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I collect the data through the tether?&#8221; open_toggle_text_color=&#8221;#1E1E1E&#8221; icon_color=&#8221;#85593e&#8221; open_icon_color=&#8221;#85593e&#8221; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#1E1E1E&#8221; title_level=&#8221;h4&#8243; title_font=&#8221;Open Sans||||||||&#8221; title_font_size=&#8221;16px&#8221; title_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||-1px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>Depending on the type of drone, data can be collected through the Safe-T tether (BPL or fiber optics) or through wireless applications. While the tether allows for fast transfer and protection against jamming, some manufacturers, like DJI, only allow data transfer through their own wireless applications.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#F5f5f5&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;0px|||||&#8221; custom_padding=&#8221;80px|0px|80px|0px|true|false&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Services<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||28px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/on-site-training-picto.png&#8221; alt=&#8221;Elistair tethered drone 24 hours endurance icon&#8221; title_text=&#8221;on site training picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||30px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;34004117-047d-4438-8b68-f01bb4d4a220&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>On-site training<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Worldwide trainings at your premises or Elistair&#8217;s offices&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;10px||10px|0px|true|false&#8221;]<\/p>\n<ul>\n<li>Worldwide coverage.<\/li>\n<li><span style=\"font-size: 14px;\">Suited for groups as well as individuals.<\/span><\/li>\n<li>Customized and individually tailored to customer use-case.<\/li>\n<li>Optional Tactical courses available.<\/li>\n<li>Backed with online courses.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/maintenance-picto.png&#8221; alt=&#8221;Elistair tethered drone 24 hours endurance icon&#8221; title_text=&#8221;maintenance picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||31px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;34004117-047d-4438-8b68-f01bb4d4a220&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Maintenance<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Maintenance centers in France and in the US    or through our partners&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_padding=&#8221;10px||10px|0px|true|false&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>Products designed in a modular way, field-swappable vital parts.<\/li>\n<li>Elistair Maintenance Centers in the US and France.<strong><\/strong><\/li>\n<li><span style=\"font-size: 14px;\">Global network of authorized resellers trained for minor repairs.<\/span><span style=\"font-size: 14px;\"><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||30px||false|false&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/warranty-picto.png&#8221; alt=&#8221;unlimited power icon for Elistair drone tether solutions&#8221; title_text=&#8221;warranty picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||31px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;34004117-047d-4438-8b68-f01bb4d4a220&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Warranty<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Standard warranty terms and extended warranties policies &#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;10px||10px|0px|true|false&#8221;]<\/p>\n<ul>\n<li>One year warranty for all of our products.<\/li>\n<li>Worldwide shipping and fast repairs to reduce downtime.<\/li>\n<li><span style=\"font-size: 14px;\">Repair or replace policy.<\/span><\/li>\n<li>Optional 12-month warranty extensions.<\/li>\n<\/ul>\n<p style=\"font-size: 10px; line-height: normal;\">[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2019\/11\/premium-services-picto.png&#8221; alt=&#8221;Height icon for Elistair drone tether solutions&#8221; title_text=&#8221;premium services picto&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Premium Services<\/h3>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Maintain operational conditions of your tethered drone&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; border_width_top=&#8221;0px&#8221; border_width_bottom=&#8221;0px&#8221; sticky_enabled=&#8221;0&#8243; custom_padding=&#8221;10px||10px|0px|true|false&#8221;]<\/p>\n<ul>\n<li>Preventive maintenance and firmware\u00a0 and software updates.<\/li>\n<li>Corrective maintenance with warranty extension.<\/li>\n<li>Pre-planned spare part kits<\/li>\n<li>Available for our drone product line.<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Maintenance centers<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Maintenance centers are located in Wilmington NC, US and Lyon, France. Elistair is indirectly represented on all continents through our network of partners who provide a first level of maintenance.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2023\/03\/Elistair-maintenance-center-map-2023.jpg&#8221; alt=&#8221;World map with elistair&#8217;s logo spread in all the countries and states where ressellers are present&#8221; title_text=&#8221;Elistair-maintenance-center-map-2023&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;60%&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;contact-us&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/elistair.com\/wp-content\/uploads\/2026\/06\/Form-background.jpg&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; width_tablet=&#8221;40%&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; max_width=&#8221;2560px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Zalando Sans Expanded Regular|||on|||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; text_font_size=&#8221;20px&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#1e1e1e&#8221; custom_margin=&#8221;100px||0px||false|false&#8221; custom_margin_tablet=&#8221;||-75px|||&#8221; custom_margin_phone=&#8221;|-15px|0px|-15px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;34px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Your mission starts here<\/p>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;||-75px|||&#8221; custom_margin_phone=&#8221;|-15px|0px|-15px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;34px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Let\u2019s protect<br \/><span style=\"color: #85593e;\"> What matters most.<\/span><\/h2>\n<p>[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#1e1e1e&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_margin_tablet=&#8221;||-75px|||&#8221; custom_margin_phone=&#8221;|-15px|0px|-15px|false|true&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;||0px||false|false&#8221; header_2_font_size_tablet=&#8221;34px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Reliable systems start with clear communication, shared requirements and a strong understanding of the realities in the field.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#1d1d1d&#8221; width=&#8221;100%&#8221; width_tablet=&#8221;60%&#8221; width_phone=&#8221;95%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; min_height=&#8221;680px&#8221; min_height_tablet=&#8221;710px&#8221; min_height_phone=&#8221;710px&#8221; min_height_last_edited=&#8221;on|phone&#8221; height=&#8221;680px&#8221; height_tablet=&#8221;710px&#8221; height_phone=&#8221;710px&#8221; height_last_edited=&#8221;on|desktop&#8221; max_height=&#8221;680px&#8221; max_height_tablet=&#8221;710px&#8221; max_height_phone=&#8221;710px&#8221; max_height_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;25px||||false|false&#8221; locked=&#8221;off&#8221; 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Any feedback you would like to share?<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;\/contact-us\/&#8221; button_text=&#8221;Share feedback&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; button_text_size=&#8221;16px&#8221; button_text_color=&#8221;#ffffff&#8221; button_bg_color=&#8221;#00469b&#8221; button_border_color=&#8221;rgba(0,0,0,0)&#8221; button_font=&#8221;GT America Extended Medium|300||on|||||&#8221; custom_margin=&#8221;30px||||false|false&#8221; custom_padding=&#8221;10px|24px|10px|24px|true|true&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SupportDiscover how we can support you in succeeding in your missions.Knowledge baseFind all the marketing, commercial and technical documentation of our solutionsOnline trainingPractice your knowledge through our different digital, education and training pathsSupport ticketsCreate and submit your support tickets. Our maintenance service will take care of your issueAccess all these services through Elistair&#8217;s Partners Portal. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>[vc_section][vc_section_container width=\"1\/1\"][vc_heading title=\"WE ARE HERE FOR YOU\" type=\"h2\" style=\"default\" divider_width=\"default\" divider_color=\"dark\" text_transform=\"Default\" color=\"default\" align=\"center\" margin_bottom=\"20\"][vc_separator type=\"large\" style=\"normal\" color=\"light\" align=\"center\" icon=\"215|ss-air\" margin_top=\"5\" margin_bottom=\"25\"][\/vc_section_container][\/vc_section][vc_section sp_top=\"0\" sp_bottom=\"0\" bg_type=\"image\" bg_style=\"stretch\" fixed_bg=\"yes\" parallax_speed=\"0.8\" height=\"content\" bg_overlay_opacity=\"0.4\" bg_overlay_dot=\"no\" triangle_location=\"top\"][vc_section_container width=\"1\/1\"][vc_row][vc_column width=\"2\/3\"][vc_column_text]<\/p><p style=\"text-align: justify;\">At Elistair, we rank customer satisfaction as our top priority\u00a0and\u00a0we are dedicated to provide you with quality after-sales support.<\/p><ul style=\"text-align: justify;\"><li>If you bought your product straight from Elistair, get in touch with our support engineers.<\/li><li>You can also use our online Support Tickets\u00a0process for technical\u00a0assistance.<\/li><li>If you bought an Elistair station through one of our local distributors, please\u00a0contact them directly for assistance.<\/li><\/ul><p style=\"text-align: justify;\">We are here to listen and take action. Our support covers our tethering stations, but also our software and accessories.<\/p><p>[\/vc_column_text][\/vc_column][vc_column width=\"1\/3\"][vc_single_image image=\"5934\" img_align=\"center\" css_animation_delay=\"100\" icon_lightbox=\"118|ss-air\" img_size=\"thumb-normal\"][\/vc_column][\/vc_row][\/vc_section_container][\/vc_section][vc_section][vc_section_container width=\"1\/1\"][vc_row][vc_column width=\"1\/1\"]<br \/>[\/vc_column][\/vc_row][vc_separator type=\"large\" style=\"normal\" color=\"light\" align=\"center\" icon=\"43|ss-air\" margin_top=\"5\" margin_bottom=\"25\"][vc_feature_boxes columns=\"3\" style=\"style3\" padding=\"medium\" bg_color=\"#ffffff\" bg_opacity=\"1\" inner_hpadding=\"medium\" inner_vpadding=\"medium\" bg_radius=\"yes\" border_opacity=\"1\" box_style=\"style2\" show_divider=\"yes\" divider_style=\"default\" divider_color=\"dark\" icon_style=\"style1\" icon_size=\"normal\" icon_c=\"#bcbcbc\" icon_c_opc=\"1\" icon_c_hover_opc=\"1\" icon_bc_opacity=\"1\" icon_bgc_opacity=\"1\" icon_bgc_opacity_hover=\"1\" bottom_margin=\"0\"][vc_feature_box icon=\"216|ss-air\" title=\"OPENING HOURS\" css_animation_delay=\"0\" css_animation_type=\"box\"]<\/p><p>From 9:00 to 18:00 (CET)<\/p><p>[\/vc_feature_box][vc_feature_box icon=\"43|ss-air\" css_animation_delay=\"0\" css_animation_type=\"box\" title=\"Call us\"]<\/p><p style=\"text-align: left;\">+33 (0)9 83 57 06 39<\/p><p>[\/vc_feature_box][vc_feature_box icon=\"50|ss-air\" css_animation_delay=\"0\" css_animation_type=\"box\" title=\"Email us\"]<\/p><p style=\"text-align: left;\"><a href=\"mailto:support@elistair.com\" target=\"_blank\" rel=\"noopener\">support@elistair.com<\/a><\/p><p>[\/vc_feature_box][\/vc_feature_boxes][vc_gap height=\"20\"][vc_separator type=\"large\" style=\"normal\" color=\"light\" align=\"center\" icon=\"191|fontawesome\" margin_top=\"5\" margin_bottom=\"25\"][vc_gap height=\"20\"][vc_heading title=\"Support Process\" type=\"h3\" style=\"default\" divider_width=\"default\" divider_color=\"dark\" text_transform=\"Default\" color=\"default\" align=\"center\" margin_bottom=\"20\"][vc_gap height=\"20\"][vc_row][vc_column width=\"1\/4\"][vc_single_image image=\"5944\" img_align=\"center\" css_animation_delay=\"100\" icon_lightbox=\"118|ss-air\" img_size=\"thumb-medium\"][\/vc_column][vc_column width=\"3\/4\"][vc_column_text]<\/p><p style=\"text-align: justify;\">After you create\u00a0a Support Ticket through your T-Monitor application, \u00a0it will be assigned to one of our support engineers.<\/p><p style=\"text-align: justify;\"><strong>For\u00a0technical product support, our engineers will usually\u00a0request\u00a0for your station's log file, easily accessible through the application.<\/strong><\/p><ul><li style=\"text-align: justify;\">He will then process your station's log file through our analysing software.<\/li><li style=\"text-align: justify;\">It will provide detailed analysis of your recent flights, power consumption, smart tether spool parameters, torque variations etc...<\/li><\/ul><p style=\"text-align: justify;\">By using the T-Monitor application our support team will be able to find a solution in the most efficient way.<\/p><p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section_container][\/vc_section]<\/p>","_et_gb_content_width":"","footnotes":""},"class_list":["post-5886","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - Elistair | Tethered Drone Company<\/title>\n<meta name=\"description\" content=\"Unlock your potential with our support. 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