At Elistair, we rank customer satisfaction as our top priority and we are dedicated to provide you with top after-sales support.

  • If you bought your product straight from Elistair, get in touch with our support engineers.
  • You can also use our online Support Tickets process for technical assistance.
  • If you bought an Elistair station through one of our local distributors, please contact them directly for assistance.

We are here to listen and take action. Our support covers our tethering stations, but also our software and accessories.

Elistair Support


From 9:00 to 18:00 (CET)

Call us

+33 (0)9 83 57 06 39

Support Process

Elistair can retrieve the maintenance logs of your tethered drone to solve your problems faster

After you create a Support Ticket through your T-Monitor application,  it will be assigned to one of our support engineer.

For technical product support, your support engineer will usually request for your station’s log file, easily accessible through the application.

  • He will then process your Station’s Log file through our Analyzing software.
  • It will view and make a detailed analysis of your last flights, power consumption, smart tether spool parameters, torque variations etc…

Thanks to your flight logs, our support team will be able to find a solution in the most efficient way.