After you create a Support Ticket through your T-Monitor application, it will be assigned to one of our support engineer.
For technical product support, your support engineer will usually request for your station’s log file, easily accessible through the application.
- He will then process your Station’s Log file through our Analyzing software.
- It will view and make a detailed analysis of your last flights, power consumption, smart tether spool parameters, torque variations etc…
Thanks to your flight logs, our support team will be able to find a solution in the most efficient way.