After you create a Support Ticket through your T-Monitor application, it will be assigned to one of our support engineers.
For technical product support, our engineers will usually request for your station’s log file, easily accessible through the application.
- He will then process your station’s log file through our analysing software.
- It will provide detailed analysis of your recent flights, power consumption, smart tether spool parameters, torque variations etc…
By using the T-Monitor application our support team will be able to find a solution in the most efficient way.